Helpdesk

Reach Wiki / Knowledge Base
Carrier Grade: Ticketing system with email notification and collaboration between external partners
Support from Poland for ONT and OLTs
Support from Authorised Value Added Partner of respective country for ONT
Skype / MS Teams dedicated group for immediate response for key customers
Online Training Session
Devices configuration/installation with training on customer premises
Software releases (new features for free!)
Possibility to reproduce customer topology/network in our LAB

HALNy ETHERNET ROUTER matrix


Model	WAN ports	LAN ports	WiFi	WiFi speed	Antennas	VoIP	Sales Status
Ethernet Routers
HLE-3GX-F	1×10/100/1000	3×10/100/1000	2T2R WiFi6	1800AX	Internal	-	In daily sales
HLE-4BX3V-F	1×100/1000/2500 Ethernet	3×10/100/1000 + 1×2500	2T2R WiFi6	WiFi6 AX3000	Internal	1xFXS	Coming soon!
Active Ethernet (SFP WAN)
HLS-4BX3V-F	1×1000/2500 SFP port	3×10/100/1000 + 1×2500	2T2R WiFi6	WiFi6 AX3000	Internal	1xFXS	Coming soon!
Fiber Tray for ONT based on CUBE housing
HL-FIBER-TRAY	-	-	-	-	-	-	In daily sales

HALNy XGS-PON ONT matrix


Model Name	Mode	LAN	VoIP	WiFi	Mode button	Sales Status
HLX-SFPX	SFU (Bridge only)	1x1000/10000	-	-	-	Coming soon! Q1-25
HLX-1TL	SFU (Bridge only)	1x1000/2500/10000	-	-	-	Coming soon! Q1-25
HLX-1TLV	SFU (Bridge only)	1x1000/2500/10000	1	-	-	Coming soon! Q1-25
HLX-TGV	SFU (bridge) HGU (router NAT)	1x1000/2500/10000 1x10/100/1000	2	-	-	In daily sales
HLX-4BYV-F	HGU (router NAT)	1x100/1000/2500 3x10/100/1000	1	WIFI 7 Triband 2.4/5/6GHz	Yes	Coming soon!
Fiber Tray for ONT based on CUBE housing
HL-FIBER-TRAY	-	-	-	-	-	In daily sales

HALNy GPON ONT matrix


Model	LAN ports	VoIP FXS POTS port	WiFi	WiFi antennas grain and type	WiFi speed	RF/CATV overlay	EtherWAN (LAN4 as Wan port)	USB port	SALES STATUS
HL-GSFP	SFP 1GbE/2.5GbE	-	-	-	-	-	-	-	In daily sales
HL-1GE	1×10/100/1000	-	-	-	-	-	-	-	In daily sales
HL-1GC	1×10/100/1000	-	-	-	-	-	-	-	In daily sales
HL-1B	1×100/1000/2500	-	-	-	-	-	-	-	New one! In daily sales
HL-4G2	4×10/100/1000	-	-	-	-	-	-	-	New one! In daily sales
HL-1GR	1×10/100/1000	-	-	-	-	1	-	-	In daily sales
HL-2BV	1×1000/2500 1×10/100/1000	1	-	-	-	-	-	-	In daily sales
HL-4GV	4×10/100/1000	2	-	-	-	-	-	-	New one! In daily sales
HL-4GMV2	4×10/100/1000	2	2T2R 802.11n 2T2R 802.11ac wave2	2x5dB (external)	866Mbps 5Ghz 300Mbps 2.4Ghz	-	YES	-	In daily sales
HL-4GMVR	4×10/100/1000	1	2T2R 802.11n 2T2R 802.11ac wave2	4x5dB (external)	866Mbps 5Ghz 300Mbps 2.4Ghz	1	YES	-	In daily sales
HL-4GX3VR	4×10/100/1000	1	2T2R AX3000 WiFi6	4x5dB (external)	3000Mbps for 2.4Ghz / 5Ghz	1	YES	-	New one! In daily sales
HL-4GXV-F	4×10/100/1000	1	802.11ax 1800AX WiFi6	2x2 internal	1800Mbs for 2.4Ghz / 5Ghz	-	YES	-	In daily sales
HL-4GXVU-F	4×10/100/1000	1	802.11ax 1800AX WiFi6	2x2 internal	1800Mbs for 2.4Ghz / 5Ghz	-	YES	1	New one! In daily sales
HL-4BX3V-F	3×10/100/1000 1×2500	1	2T3R AX3000 WiFi6	2x3 Internal	3000Mbs for 2.4Ghz / 5Ghz	-	YES	-	New one! In daily sales
HL-4BY3V-F	1x100/1000/2500 3x10/100/1000	1	WIFI 7 Dual-Band 2.4Ghz/5Ghz	Internal	BE3600	-	YES	-	Coming soon!
HL-4BY7V-F	1x100/1000/2500 3x10/100/1000	1	WIFI 7 Dual-Band 2.4Ghz/5Ghz 4x4	Internal	BE7200	-	YES	-	Coming soon!
Fiber Tray for ONT based on CUBE housing
HL-FIBER-TRAY	-	-	-	-	-	-	-	-	In daily sales